Method

Buffer "Daily Pair Call"

Created by : Buffer
Last update : August 13, 2018

Obstacle

Buffer doesn't have a headquarter. Its teams are distributed all over the planet. With employees in several countries, continents and time zones, "physical" meetings are difficult. Members' trust and psychological safety can quickly fade away due to lack of physical contact. Buffer therefore had to find a way to ensure that team members remained in contact with each other in a sustainable way.

Solution

Buffer's experience has shown that having face-to-face meetings (even if it's by videoconference) is key in managing a remote team. Their solution was to create "Buffer Daily Pair Call" to maintain team cohesion.


Source: https://open.buffer.com/buffer-daily-pair-call/

Steps

1

Establish pairs or duos

Each week, an algorithm on an Excel file allows to randomly link 2 team members for each day of the week. On Sunday or Monday, each team member receives an alert via a Google Doc giving them the name of their partner for each day of the week.

2

Set a videoconference time

The two members will have to agree on times when they can talk via videoconference.


Every day, each pair spends 10-20 minutes talking about the work for the day and their personal improvement goals, using Swiggle (the videoconferencing tool).

3

Talk for 10 minutes

The goal of these 10 minutes is to get to know each other better, and to support each other in work and personal life.


One of the regular topics of discussion among Buffer members is to talk about their personal development goals (personal development being a key value at Buffer).


Personal development goals can be almost anything from sports to learning a new language or better eating and tinkering.

Buffer

Buffer programme et automatise le partage de contenu sur les réseaux sociaux.
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