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Make decision with no managers

Crée par : Buurtzorg
Bibliothèque : Buurtzorg (publique)
Catégorie : Réunions
Dernière mise à jour : 8 juin 2018

Our team has to resolved an important issues in a meeting. With no boss in the room, no one can call the shots or make the final call. 

At Buurtzorg, we use a very precise and efficient method for joint problem solving and decision-making named "Solution-Driven Methods of Interaction" developed by Ben Wenting and Astrid Vermeer from the Institute for Samenwerkingsvraagstukken based in Netherlands.


Select a facilitator for the meeting

The meeting begins by naming a facilitator for the meeting.

The agenda of topics to be discussed is put together on the spot, based on what is present for team members at that moment in time. The agenda is discussed and set immediately on the basis of what is proposed by the team members present.

The facilitator should say nothing, suggest nothing or decide anything. He can only ask 2 questions: "What is your proposal? or "What is the purpose of your proposal?" All proposals are listed on a table.


Refine the different solutions

The topics are then addressed one by one. Proposals are reviewed and refined by the group.


Made the decision on the basis of consent (not consensus)

Proposals are submitted to the group for decision on the basis of consent (not consensus). For a solution to be adopted, it is sufficient that no one has a principled objection.

If there are none, the solution will be adopted, it being understood that it may be reviewed at any time when new information becomes available.

No one can veto it on the pretext that another solution (his own for example) would have been preferable.


If the decision fails

If, despite their training and meeting techniques, teams get stuck, they can ask for external facilitation at any time―either from their regional coach or from the pool of facilitators of the institute they trained with. A team that is stuck can also turn to other teams for suggestions, using Buurtzorg’s internal social network platform, as most likely some team somewhere will already have grappled with a similar problem. 

Organisation de santé révolutionnaire sur les soins à domicile aux Pays-Bas.
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