Méthode

How to reduce negative emotions at work

Crée par : Makiba
Bibliothèque : Makiba (publique)
Dernière mise à jour : 2018 M06 8

Obstacle

There are many sources of negative emotions at work. These sources can be diverse and range from a very practical problem (eating at lunchtime) that will often affect the collective, to much deeper problems (isolation, conflict, etc.) that will rather affect the individual.

Solution

The objective of this practice is to reduce negative emotions as much as possible in order to leave more room for positive emotions that promote growth and well-being.

Étapes

1

Identify sources of negative emotions

For this, you can use several tools together:


  • the "grumbling" channel of your communication tool; it is ideal for identifying problems relating to comfort: problems with restaurants, coffee, clogged toilets, parking, air conditioning...
  • caring listening (informal, coffee time, etc.)
  • discovery reports 
  • regular anonymous evaluations of the workplace
  • individual interviews
  • team meetings


Whether they are clearly expressed or implied, be attentive to all these small problems that "rot" the daily life and note them !

2

Fix problems

Take the time to address each of issues raised. Rank them according their type and priority.


  • For problems related to comfort: You will certainly have to call upon your office manager or general services according to your structure. Be careful, when you delegate, make sure you follow up on your request.


  • For problems related to the functioning of your team: Do not hesitate to address the problem collectively in order to find together a solution that will suit to everyone.


  • For problems related to the operation of the company: Transmit to your superior or to the right people. Again, follow up on your request.


  • For more individual problems: It is up to you to see to what extent you can respond by being a caring and attentive manager and/or to refer them to the HR department (while remaining the privileged contact for follow-up).

Makiba

Développe des pratiques autour du bien-être et de la conception de nouveaux espaces de travail
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